:root{
  --bg:#EDEFF1; --surface:#FFFFFF; --surface2:#F5F7F8; --surface3:#E7EBEE;
  --line:#D7DDE2; --line2:#C3CCD3;
  --ink:#141B21; --ink2:#39454F; --muted:#63707B;
  --accent:#0F4C4A; --accent2:#0C6B66; --accent-soft:#DBEAE8; --on-accent:#F2FAF9;
  --ok:#15693F; --ok-soft:#DBEEE3;
  --bad:#A02C26; --bad-soft:#F5DEDC;
  --warn:#8C5A12; --warn-soft:#F4E7D2;
  --info:#27509B; --info-soft:#DCE5F5;
  --shadow:0 1px 2px rgba(17,29,38,.06),0 6px 18px -8px rgba(17,29,38,.18);
  --shadow-lg:0 20px 50px -20px rgba(17,29,38,.35);
  --r:10px; --r-sm:7px;
}
@media (prefers-color-scheme: dark){
  :root:not([data-theme="light"]){
    --bg:#0F1418; --surface:#181F25; --surface2:#1F282F; --surface3:#26313A;
    --line:#2C363E; --line2:#3A4650;
    --ink:#E7EEF2; --ink2:#BAC7D0; --muted:#8B99A4;
    --accent:#5FB8AF; --accent2:#7FCFC6; --accent-soft:#14322F; --on-accent:#07211F;
    --ok:#5CC48C; --ok-soft:#11301F;
    --bad:#EE8B81; --bad-soft:#38201D;
    --warn:#DFAE60; --warn-soft:#33260F;
    --info:#8DB2F0; --info-soft:#17233A;
    --shadow:0 1px 2px rgba(0,0,0,.4),0 6px 18px -8px rgba(0,0,0,.6);
    --shadow-lg:0 20px 50px -20px rgba(0,0,0,.8);
  }
}
:root[data-theme="dark"]{
  --bg:#0F1418; --surface:#181F25; --surface2:#1F282F; --surface3:#26313A;
  --line:#2C363E; --line2:#3A4650;
  --ink:#E7EEF2; --ink2:#BAC7D0; --muted:#8B99A4;
  --accent:#5FB8AF; --accent2:#7FCFC6; --accent-soft:#14322F; --on-accent:#07211F;
  --ok:#5CC48C; --ok-soft:#11301F;
  --bad:#EE8B81; --bad-soft:#38201D;
  --warn:#DFAE60; --warn-soft:#33260F;
  --info:#8DB2F0; --info-soft:#17233A;
  --shadow:0 1px 2px rgba(0,0,0,.4),0 6px 18px -8px rgba(0,0,0,.6);
  --shadow-lg:0 20px 50px -20px rgba(0,0,0,.8);
}
*{box-sizing:border-box}
html,body{margin:0;padding:0}
body{background:var(--bg);color:var(--ink);font-family:"Karla","Segoe UI",system-ui,sans-serif;
  font-size:15px;line-height:1.5;-webkit-font-smoothing:antialiased}
h1,h2,h3,h4{font-family:"Archivo","Segoe UI",system-ui,sans-serif;margin:0;text-wrap:balance;letter-spacing:-.015em}
.mono{font-family:"IBM Plex Mono",ui-monospace,monospace;font-variant-numeric:tabular-nums}
button{font:inherit;color:inherit;cursor:pointer;border:none;background:none}
input,select,textarea{font:inherit;color:inherit}
a{color:var(--accent2)}
:focus-visible{outline:2px solid var(--accent2);outline-offset:2px;border-radius:4px}
@media (prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important}}

.btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;padding:9px 15px;
  border-radius:var(--r-sm);font-weight:600;font-size:14px;background:var(--surface2);
  border:1px solid var(--line2);transition:.14s;text-decoration:none}
.btn:hover{background:var(--surface3)}
.btn.primary{background:var(--accent);color:var(--on-accent);border-color:var(--accent)}
.btn.primary:hover{background:var(--accent2)}
.btn.ghost{background:transparent;border-color:transparent;color:var(--muted)}
.btn.ghost:hover{background:var(--surface2);color:var(--ink)}
.btn.sm{padding:6px 11px;font-size:13px}
.btn[disabled]{opacity:.45;pointer-events:none}
.field{width:100%;padding:10px 12px;border-radius:var(--r-sm);border:1px solid var(--line2);
  background:var(--surface);color:var(--ink)}
select.field{padding:9px 10px;cursor:pointer}
.field:focus{outline:none;border-color:var(--accent2);box-shadow:0 0 0 3px var(--accent-soft)}
.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--shadow)}
.lbl{font-size:11px;font-weight:700;letter-spacing:.09em;text-transform:uppercase;color:var(--muted)}
.pill{display:inline-flex;align-items:center;gap:5px;padding:3px 9px;border-radius:999px;
  font-size:11.5px;font-weight:700;white-space:nowrap}
.pill.ok{background:var(--ok-soft);color:var(--ok)}
.pill.bad{background:var(--bad-soft);color:var(--bad)}
.pill.warn{background:var(--warn-soft);color:var(--warn)}
.pill.info{background:var(--info-soft);color:var(--info)}
.pill.mut{background:var(--surface3);color:var(--muted)}
.pill.risk{background:var(--bad-soft);color:var(--bad)}
.pill.acc{background:var(--accent-soft);color:var(--accent)}
.pill.pp{background:linear-gradient(135deg,#ecfeff,#d1fae5);color:#065f46;font-weight:700;
  border:1px solid #10b98133}

/* Trust / history badge row — used in Call Mode header + card */
.cust-badges{display:flex;flex-wrap:wrap;gap:5px;margin:6px 0 2px}
.ocard .cust-badges{padding:4px 14px 0}
.row{display:flex;align-items:center;gap:10px}
.spread{display:flex;align-items:center;justify-content:space-between;gap:12px}
.wrap{flex-wrap:wrap}

.login-wrap{min-height:100vh;display:grid;place-items:center;padding:24px;
  background:radial-gradient(120% 90% at 100% 0%,var(--accent-soft) 0%,transparent 55%),var(--bg)}
.login{width:100%;max-width:392px;padding:30px 28px 26px;border-radius:14px}
.brandmark{display:flex;align-items:center;gap:11px;margin-bottom:22px}
.brandmark .dot{width:34px;height:34px;border-radius:9px;background:var(--accent);color:var(--on-accent);
  display:grid;place-items:center;font-family:"Archivo";font-weight:700;font-size:15px;flex:none}
.brandmark h1{font-size:19px;font-weight:700}
.brandmark p{margin:1px 0 0;font-size:12px;color:var(--muted)}
.login .grp{margin-bottom:13px}
.login .grp .lbl{display:block;margin-bottom:5px}
.err{margin-top:12px;padding:9px 11px;border-radius:var(--r-sm);background:var(--bad-soft);
  color:var(--bad);font-size:13px;font-weight:600}
.hintbox{margin-top:20px;padding:11px 13px;border-radius:var(--r-sm);background:var(--surface2);
  border:1px solid var(--line);font-size:12.5px;color:var(--muted)}

.shell{display:grid;grid-template-columns:230px 1fr;min-height:100vh}
.side{background:var(--surface);border-right:1px solid var(--line);display:flex;flex-direction:column;
  position:sticky;top:0;height:100vh}
.side .brandmark{padding:18px 18px 0;margin-bottom:14px}
.nav{display:flex;flex-direction:column;gap:2px;padding:0 10px;flex:1;overflow:auto}
.nav .sec{font-size:10.5px;font-weight:700;letter-spacing:.1em;text-transform:uppercase;
  color:var(--muted);padding:13px 11px 5px}
.nav button{display:flex;align-items:center;gap:10px;padding:9px 11px;border-radius:var(--r-sm);
  font-size:14px;font-weight:600;color:var(--ink2);text-align:left;width:100%}
.nav button .n{margin-left:auto;font-size:12px;font-weight:700;color:var(--muted);
  font-family:"IBM Plex Mono",monospace}
.nav button:hover{background:var(--surface2)}
.nav button.on{background:var(--accent-soft);color:var(--accent)}
.nav button.on .n{color:var(--accent)}
.nav button .alert{margin-left:auto;background:var(--bad);color:#fff;border-radius:999px;
  font-size:11px;font-weight:700;padding:1px 7px}
.side-foot{padding:12px;border-top:1px solid var(--line);display:flex;flex-direction:column;gap:8px}
.who{font-size:12.5px;color:var(--muted);line-height:1.35}
.who b{display:block;color:var(--ink);font-size:14px}
.main{min-width:0;display:flex;flex-direction:column}
.topbar{position:sticky;top:0;z-index:20;background:color-mix(in srgb,var(--bg) 90%,transparent);
  backdrop-filter:blur(8px);border-bottom:1px solid var(--line);padding:13px 26px;
  display:flex;align-items:center;gap:14px;flex-wrap:wrap}
.topbar h2{font-size:20px;font-weight:700}
.topbar .sub{font-size:12.5px;color:var(--muted);margin-top:2px}
.datebar{margin-left:auto;display:flex;align-items:center;gap:7px;flex-wrap:wrap}
.datebar+.datebar{margin-left:0}
.datebar .lbl{white-space:nowrap}
.content{padding:22px 26px 70px;max-width:1280px;width:100%}

.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(172px,1fr));gap:12px}
.stat{padding:15px 16px;border-radius:var(--r);background:var(--surface);border:1px solid var(--line);
  border-left:3px solid var(--stripe,var(--line2));box-shadow:var(--shadow)}
.stat .v{font-family:"Archivo";font-size:29px;font-weight:700;line-height:1.05;
  font-variant-numeric:tabular-nums;margin-top:7px}
.stat .d{font-size:12px;color:var(--muted);margin-top:4px}
.bar{height:7px;border-radius:99px;background:var(--surface3);overflow:hidden;display:flex}
.bar i{display:block;height:100%}
.legend{display:flex;gap:14px;flex-wrap:wrap;font-size:12.5px;color:var(--muted);margin-top:9px}
.legend span{display:inline-flex;align-items:center;gap:6px}
.legend i{width:9px;height:9px;border-radius:3px;display:inline-block}

.tablewrap{overflow-x:auto;border:1px solid var(--line);border-radius:var(--r);background:var(--surface)}
table{border-collapse:collapse;width:100%;font-size:13.5px}
th{text-align:left;padding:10px 12px;background:var(--surface2);border-bottom:1px solid var(--line);
  font-size:11px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--muted);white-space:nowrap}
td{padding:10px 12px;border-bottom:1px solid var(--line);vertical-align:top}
tr:last-child td{border-bottom:none}
tbody tr:hover{background:var(--surface2)}
td.num{font-family:"IBM Plex Mono",monospace;font-variant-numeric:tabular-nums;white-space:nowrap}
.tablewrap table.wide{min-width:1080px}
.addr{min-width:230px;max-width:320px;font-size:12.5px;color:var(--ink2);line-height:1.4}
.itm{min-width:200px;max-width:270px;font-size:12.5px;color:var(--ink2);line-height:1.4;
  display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;overflow:hidden}

.toolbar{display:flex;gap:9px;flex-wrap:wrap;align-items:center;margin-bottom:14px}
.search{position:relative;flex:1;min-width:190px;max-width:320px}
.search .field{padding-left:32px}
.search svg{position:absolute;left:10px;top:50%;transform:translateY(-50%);color:var(--muted)}
.chips{display:flex;gap:7px;flex-wrap:wrap}
.chip{padding:6px 12px;border-radius:999px;border:1px solid var(--line2);background:var(--surface);
  font-size:13px;font-weight:600;color:var(--ink2);white-space:nowrap}
.chip .c{font-family:"IBM Plex Mono",monospace;font-size:12px;opacity:.7;margin-left:4px}
.chip.on{background:var(--ink);color:var(--bg);border-color:var(--ink)}
.pager{display:flex;gap:8px;align-items:center;margin-top:12px;flex-wrap:wrap}
.pager .info{font-size:12.5px;color:var(--muted);font-family:"IBM Plex Mono",monospace}

.empgrid{display:grid;grid-template-columns:repeat(auto-fill,minmax(215px,1fr));gap:10px}
.empsel{display:flex;align-items:center;gap:11px;padding:12px 13px;border-radius:var(--r);
  border:1px solid var(--line2);background:var(--surface);cursor:pointer;transition:.14s}
.empsel:hover{border-color:var(--accent2)}
.empsel.on{border-color:var(--accent);background:var(--accent-soft)}
.empsel input{width:17px;height:17px;accent-color:var(--accent);cursor:pointer}
.empsel .nm{font-weight:700;font-size:14px}
.empsel .un{font-size:12px;color:var(--muted);font-family:"IBM Plex Mono",monospace}
.empsel .load{margin-left:auto;font-size:12px;font-weight:700;color:var(--muted);font-family:"IBM Plex Mono",monospace}
.callout{padding:13px 15px;border-radius:var(--r);background:var(--accent-soft);
  border:1px solid color-mix(in srgb,var(--accent) 28%,transparent);font-size:13.5px;color:var(--ink2)}
.callout.warn{background:var(--warn-soft);border-color:color-mix(in srgb,var(--warn) 35%,transparent)}

.podium{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:12px;margin-top:16px}
.pod{padding:16px;border-radius:var(--r);border:1px solid var(--line);background:var(--surface);box-shadow:var(--shadow)}
.pod .who2{font-family:"Archivo";font-size:19px;font-weight:700;margin-top:6px}
.pod .figs{display:flex;gap:16px;margin-top:11px;flex-wrap:wrap}
.pod .figs div{font-size:12px;color:var(--muted)}
.pod .figs b{display:block;font-family:"Archivo";font-size:19px;color:var(--ink);font-variant-numeric:tabular-nums}
.pod.good{border-left:3px solid var(--ok)}
.pod.poor{border-left:3px solid var(--warn)}

.flagrow{padding:13px 15px;border-radius:var(--r);border:1px solid var(--line);background:var(--surface);
  margin-bottom:10px;border-left:3px solid var(--stripe,var(--warn))}
.flagrow .ttl{font-weight:700;font-size:14.5px;display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.flagrow ul{margin:9px 0 0;padding-left:18px;font-size:13px;color:var(--ink2)}
.flagrow li{margin-bottom:4px}
.sev{font-family:"Archivo";font-size:22px;font-weight:700;margin-left:auto;font-variant-numeric:tabular-nums}

/* ======================================================================
   Employee panel — PREMIUM REDESIGN v2
   Bold gradient hero, big KPI tiles always visible, richer chips,
   premium card design. Inspired by top-tier sales CRMs.
   ====================================================================== */

.emp-shell{max-width:1040px;margin:0 auto;padding:0 22px 120px}

/* Top wrapper — no longer sticky (hero is too big); chips row sticks instead below */
.emp-top{margin:20px 0 22px}
.emp-top .datebar{margin-left:0;margin-top:10px}

/* =========================================================
   HERO CARD — the star of the show. Deep gradient, floating
   KPI tiles, refined typography.
   ========================================================= */
.emp-hero{
  position:relative;overflow:hidden;
  border-radius:22px;
  padding:26px 30px 22px;
  background:
    radial-gradient(120% 90% at 100% 0%, color-mix(in srgb,var(--accent2) 70%, transparent) 0%, transparent 55%),
    radial-gradient(90% 100% at 0% 100%, color-mix(in srgb,var(--accent) 90%, transparent) 0%, transparent 60%),
    linear-gradient(135deg, #0F4C4A 0%, #103C3B 55%, #0A2D2C 100%);
  color:#F2FAF9;
  box-shadow:
    0 1px 2px rgba(0,0,0,.06),
    0 6px 20px rgba(15,76,74,.18),
    0 24px 48px -12px rgba(10,45,44,.35);
}
.emp-hero::before{
  content:'';position:absolute;inset:0;pointer-events:none;
  background:
    radial-gradient(circle at 20% 0%, rgba(255,255,255,.08) 0%, transparent 45%),
    linear-gradient(180deg, transparent 60%, rgba(0,0,0,.15) 100%);
}
.emp-hero > *{position:relative;z-index:1}

/* Brand bar — thin ribbon at the top of the hero */
.brand-bar{
  display:flex;align-items:center;justify-content:space-between;gap:14px;
  padding-bottom:16px;margin-bottom:16px;flex-wrap:wrap;
  border-bottom:1px solid rgba(255,255,255,.14);
}
.brand-mark{
  display:inline-flex;align-items:center;gap:8px;
  font-family:"Archivo";font-weight:800;font-size:14px;letter-spacing:.2em;color:#fff;
}
.brand-mark svg{color:#F5D46A;filter:drop-shadow(0 0 8px rgba(245,212,106,.4))}
.brand-tag{
  font-size:11.5px;font-weight:600;letter-spacing:.09em;text-transform:uppercase;
  color:rgba(242,250,249,.72);
  padding:5px 10px;border-radius:999px;background:rgba(255,255,255,.06);
  border:1px solid rgba(255,255,255,.12);
}

.hero-topbar{display:flex;align-items:center;justify-content:space-between;gap:14px;flex-wrap:wrap}
.hero-id{display:flex;align-items:center;gap:14px;min-width:0}
.brand-dot{
  width:52px;height:52px;border-radius:14px;
  background:linear-gradient(135deg, rgba(255,255,255,.22) 0%, rgba(255,255,255,.08) 100%);
  color:#F2FAF9;display:grid;place-items:center;flex:none;
  font-family:"Archivo";font-weight:800;font-size:18px;letter-spacing:.5px;
  border:1px solid rgba(255,255,255,.25);
  box-shadow:inset 0 1px 0 rgba(255,255,255,.35),0 4px 14px rgba(0,0,0,.15);
  backdrop-filter:blur(8px);
}
.hero-greet{font-size:12.5px;color:rgba(242,250,249,.72);font-weight:600;
  text-transform:uppercase;letter-spacing:.09em}
.emp-hero .emp-name{
  font-family:"Archivo";font-weight:800;font-size:26px;line-height:1.05;
  letter-spacing:-.02em;color:#fff;margin-top:2px;
}

.hero-actions{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.big-cta{
  padding:12px 20px !important;font-size:14px !important;font-weight:700 !important;
  border-radius:12px !important;
  background:linear-gradient(180deg, #ffffff 0%, #F2FAF9 100%) !important;
  color:#0A2D2C !important;border:1px solid rgba(255,255,255,.6) !important;
  box-shadow:0 4px 14px rgba(0,0,0,.18),inset 0 1px 0 rgba(255,255,255,.9) !important;
  display:inline-flex !important;align-items:center;gap:9px;
  transition:transform .12s, box-shadow .18s, filter .12s;
}
.big-cta:hover{transform:translateY(-1px);box-shadow:0 8px 22px rgba(0,0,0,.24),inset 0 1px 0 rgba(255,255,255,.9) !important;filter:brightness(1.02)}
.big-cta:active{transform:translateY(0)}
.big-cta svg{color:#0A2D2C}
.cta-badge{
  padding:2px 10px;border-radius:999px;font-size:12px;font-weight:700;
  background:#0A2D2C;color:#F2FAF9;letter-spacing:.01em;
  margin-left:2px;
}
.hero-logout{
  padding:9px 14px !important;font-size:13px;font-weight:600;
  color:rgba(242,250,249,.85) !important;
  background:rgba(255,255,255,.08) !important;
  border:1px solid rgba(255,255,255,.15) !important;
  border-radius:10px !important;
  display:inline-flex;align-items:center;gap:6px;
  transition:background .12s, color .12s;
}
.hero-logout:hover{background:rgba(255,255,255,.16) !important;color:#F2FAF9 !important}

/* Big KPI tiles — 4 across on desktop, 2 on tablet, 1 or scroll on mobile */
.hero-kpis{
  display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-top:22px;
}
.kpi{
  padding:14px 16px;border-radius:14px;
  background:rgba(255,255,255,.09);
  border:1px solid rgba(255,255,255,.14);
  backdrop-filter:blur(10px);
  color:#F2FAF9;
  box-shadow:inset 0 1px 0 rgba(255,255,255,.09);
  transition:transform .14s, background .14s;position:relative;overflow:hidden;
}
.kpi:hover{transform:translateY(-2px);background:rgba(255,255,255,.13)}
.kpi::before{
  content:'';position:absolute;top:0;left:0;right:0;height:2px;
  background:currentColor;opacity:.55;
}
.kpi-primary{color:#7FCFC6}
.kpi-ok{color:#65D089}
.kpi-bad{color:#F2A6A0}
.kpi-rate{color:#F5D46A}
.kpi-label{font-size:11px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;
  color:rgba(242,250,249,.7)}
.kpi-value{
  font-family:"Archivo";font-weight:800;font-size:34px;line-height:1.05;
  color:#fff;margin-top:6px;letter-spacing:-.02em;font-variant-numeric:tabular-nums;
}
.kpi-value .kpi-unit{font-size:20px;font-weight:700;color:rgba(242,250,249,.7);margin-left:2px}
.kpi-foot{font-size:11.5px;color:rgba(242,250,249,.65);margin-top:4px;
  font-variant-numeric:tabular-nums;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}

/* Progress row */
.hero-progress{margin-top:18px}
.hero-progress-hd{display:flex;align-items:center;justify-content:space-between;gap:10px;
  flex-wrap:wrap;margin-bottom:8px}
.hero-progress-title{font-size:11px;font-weight:700;letter-spacing:.09em;text-transform:uppercase;
  color:rgba(242,250,249,.7)}
.hero-progress-nums{font-size:13px;color:rgba(242,250,249,.85);font-variant-numeric:tabular-nums}
.hero-progress-nums b{color:#fff;font-weight:700}
.emp-hero .bar{
  height:10px;border-radius:99px;
  background:rgba(0,0,0,.28);overflow:hidden;display:flex;
  box-shadow:inset 0 1px 3px rgba(0,0,0,.25);
}
.emp-hero .bar i{transition:width .5s cubic-bezier(.4,0,.2,1);
  box-shadow:0 0 8px currentColor;filter:saturate(1.1)}

/* Range details — glassy, inside the hero */
.emp-hero .emp-stats-details{
  margin:16px 0 0;border-radius:10px;background:rgba(255,255,255,.06);
  border:1px solid rgba(255,255,255,.12);
}
.emp-hero .emp-stats-details:hover{border-color:rgba(255,255,255,.2)}
.emp-hero .emp-stats-details summary{padding:9px 14px;font-size:12px;color:rgba(242,250,249,.75)}
.emp-hero .emp-stats-details summary > span:first-child{color:rgba(242,250,249,.75);font-size:11px}
.emp-hero .emp-stats-details summary .chev{color:rgba(242,250,249,.7)}
.emp-hero .emp-stats-details summary:hover{background:rgba(255,255,255,.05)}
.emp-hero .emp-stats-details > .row{padding:0 14px 12px}
.emp-hero .emp-stats-details .field{background:rgba(255,255,255,.08);color:#F2FAF9;
  border-color:rgba(255,255,255,.16)}
.emp-hero .emp-stats-details .lbl{color:rgba(242,250,249,.7)}

@media (max-width:820px){
  .hero-kpis{grid-template-columns:repeat(2,1fr)}
}
@media (max-width:520px){
  .emp-hero{padding:20px 20px 18px;border-radius:18px}
  .emp-hero .emp-name{font-size:22px}
  .hero-topbar{gap:10px}
  .hero-actions{width:100%}
  .big-cta{width:100%;justify-content:center}
  .hero-logout{margin-left:auto}
  .hero-kpis{gap:8px;margin-top:16px}
  .kpi{padding:11px 12px;border-radius:12px}
  .kpi-value{font-size:26px}
  .brand-dot{width:44px;height:44px;font-size:16px;border-radius:12px}
}

/* Chips row with side scroll arrows + fade edges — always slidable */
.chips-wrap{
  position:sticky;top:0;z-index:20;background:var(--bg);
  padding:10px 0 4px;margin-top:18px;
  display:grid;grid-template-columns:auto 1fr auto;gap:8px;align-items:center;
}
.chip-arrow{
  width:36px;height:36px;border-radius:10px;flex:none;
  background:var(--surface);border:1px solid var(--line);
  display:grid;place-items:center;color:var(--muted);cursor:pointer;
  transition:background .12s, color .12s, border-color .12s, transform .1s;
  box-shadow:0 1px 2px rgba(0,0,0,.03);
}
.chip-arrow:hover{background:var(--accent);color:var(--on-accent);border-color:var(--accent);transform:translateY(-1px)}
.chip-arrow:active{transform:translateY(0)}
.emp-top .chips{
  overflow-x:auto;flex-wrap:nowrap;
  scrollbar-width:none;padding:2px 4px;
  scroll-behavior:smooth;
  -webkit-mask-image:linear-gradient(to right, transparent 0, #000 12px, #000 calc(100% - 12px), transparent 100%);
          mask-image:linear-gradient(to right, transparent 0, #000 12px, #000 calc(100% - 12px), transparent 100%);
}
.emp-top .chips::-webkit-scrollbar{display:none}
@media (max-width:520px){
  .chips-wrap{grid-template-columns:1fr}
  .chip-arrow{display:none}
  .emp-top .chips{-webkit-mask-image:none;mask-image:none}
}
.emp-top .chip{
  white-space:nowrap;padding:9px 15px;font-weight:600;font-size:13px;
  border-radius:999px;transition:transform .1s, box-shadow .15s, background .12s;flex:none;
  background:var(--surface);border:1px solid var(--line);
}
.emp-top .chip:hover{background:var(--surface2);border-color:var(--line2);transform:translateY(-1px)}
.emp-top .chip.on{
  background:linear-gradient(135deg,var(--accent) 0%,var(--accent2) 100%);
  color:var(--on-accent);border-color:transparent;
  box-shadow:0 4px 14px color-mix(in srgb,var(--accent) 30%,transparent),
             inset 0 1px 0 rgba(255,255,255,.18);
  transform:translateY(-1px);
}
.emp-top .chip.on .c{opacity:.85;color:inherit}
.emp-top .chip .c{font-family:"IBM Plex Mono",monospace;font-size:11.5px;opacity:.65}

.emp-top .search{margin-top:12px;max-width:none}
.emp-top .search .field{
  padding:12px 14px 12px 40px;font-size:14px;border-radius:12px;
  background:var(--surface);border:1px solid var(--line);
  box-shadow:0 1px 2px rgba(0,0,0,.03);
  transition:border-color .12s, box-shadow .18s, background .12s;
}
.emp-top .search .field:focus{
  border-color:var(--accent2);
  box-shadow:0 0 0 4px color-mix(in srgb,var(--accent) 15%,transparent),
             0 2px 8px rgba(0,0,0,.05);
  background:var(--surface);
}
.emp-top .search svg{left:14px;color:var(--muted);width:16px;height:16px}

@media (max-width:520px){
  .emp-shell{padding:0 14px 100px}
  .emp-top{margin:14px 0 18px}
  .brand-bar{gap:8px;padding-bottom:12px;margin-bottom:12px}
  .brand-tag{font-size:10.5px;padding:4px 8px}
}

/* Brand footer — sits under the order list */
.brand-footer{
  margin-top:32px;padding:22px 24px;text-align:center;
  border-radius:16px;
  background:
    radial-gradient(60% 100% at 50% 0%, color-mix(in srgb,var(--accent2) 8%,transparent) 0%, transparent 65%),
    var(--surface);
  border:1px solid var(--line);
}
.brand-footer-mark{
  display:inline-flex;align-items:center;gap:8px;
  font-family:"Archivo";font-weight:800;font-size:14px;letter-spacing:.22em;
  color:var(--accent);
}
.brand-footer-mark svg{color:#D4A34A}
.brand-footer-tag{
  font-size:11.5px;font-weight:700;letter-spacing:.1em;text-transform:uppercase;
  color:var(--muted);margin-top:4px;
}
.brand-footer-line{
  margin-top:14px;font-size:15px;line-height:1.55;color:var(--ink2);
  max-width:520px;margin-left:auto;margin-right:auto;font-style:italic;
}
@media (max-width:520px){
  .brand-footer{margin-top:24px;padding:18px 18px}
  .brand-footer-line{font-size:14px}
}

/* Full-fat performance grid (details open) */
.myperf{display:grid;grid-template-columns:repeat(auto-fit,minmax(100px,1fr));gap:10px;margin-top:12px}
.myperf div{padding:12px 12px;border-radius:10px;background:var(--surface);border:1px solid var(--line);
  text-align:center;transition:transform .1s, box-shadow .15s, border-color .15s}
.myperf div:hover{transform:translateY(-1px);box-shadow:0 4px 12px rgba(0,0,0,.05);
  border-color:color-mix(in srgb,var(--accent) 25%,var(--line))}
.myperf b{display:block;font-family:"Archivo";font-size:22px;font-variant-numeric:tabular-nums;
  letter-spacing:-.01em;line-height:1.1}
.myperf span{font-size:11px;color:var(--muted);margin-top:3px;display:block}

/* Premium order card — softer edges, real hover elevation, richer type */
.ocard{
  border-radius:14px;background:var(--surface);
  border:1px solid var(--line);
  box-shadow:0 1px 2px rgba(15,20,24,.04),0 2px 8px rgba(15,20,24,.03);
  margin-bottom:14px;overflow:hidden;
  border-left:4px solid var(--stripe,var(--line2));
  transition:transform .12s ease, box-shadow .18s ease, border-color .18s ease;
  position:relative;
}
.ocard:hover{
  transform:translateY(-1px);
  box-shadow:0 4px 12px rgba(15,20,24,.06),0 8px 24px rgba(15,20,24,.05);
  border-color:color-mix(in srgb,var(--accent) 20%,var(--line));
}
.ocard .hd{display:flex;align-items:center;gap:8px;padding:14px 18px 0;flex-wrap:wrap}
.ocard .ono{font-family:"IBM Plex Mono",monospace;font-size:12.5px;font-weight:600;color:var(--muted);
  padding:2px 8px;border-radius:6px;background:var(--surface2);letter-spacing:.02em}
.ocard .amt{margin-left:auto;font-family:"Archivo";font-weight:700;font-size:19px;
  font-variant-numeric:tabular-nums;letter-spacing:-.01em}
.ocard .nm{font-family:"Archivo";font-size:19px;font-weight:700;padding:10px 18px 0;letter-spacing:-.01em;line-height:1.2}
.ocard .cust-badges{padding:6px 18px 0}
.ocard .ph{display:flex;align-items:center;gap:10px;padding:10px 18px 0;flex-wrap:wrap}
.ocard .ph .num{font-family:"IBM Plex Mono",monospace;font-size:20px;font-weight:600;
  text-decoration:none;color:var(--ink);letter-spacing:.02em;transition:color .12s}
.ocard .ph .num:hover{color:var(--accent2)}
.ocard .ph .btn.sm{padding:6px 12px;font-size:12.5px;font-weight:600;border-radius:8px}
.ocard .meta{padding:10px 18px 0;font-size:13.5px;color:var(--ink2);line-height:1.5}
.ocard .meta .k{color:var(--muted);font-size:10.5px;font-weight:800;letter-spacing:.09em;
  text-transform:uppercase;display:block;margin-bottom:3px}
.ocard > *:last-child{padding-bottom:14px}
/* pill styling in the card header — a bit more prominent */
.ocard .hd .pill{font-size:11px;padding:3px 10px;font-weight:700;letter-spacing:.02em}
.acts{display:grid;grid-template-columns:repeat(4,1fr);gap:1px;background:var(--line);margin-top:13px}
.acts button{padding:11px 4px;background:var(--surface2);font-size:12.5px;font-weight:700;color:var(--ink2);transition:.12s}
.acts button:hover{background:var(--surface3)}
.acts button.on.ok{background:var(--ok);color:#fff}
.acts button.on.bad{background:var(--bad);color:#fff}
.acts button.on.warn{background:var(--warn);color:#fff}
.acts button.on.info{background:var(--info);color:#fff}

/* Home-page order cards are display-only — every outcome is marked
   from Call Mode. Old .card-outs button grid removed intentionally. */
.reasons{padding:11px 14px;border-top:1px solid var(--line);background:var(--bad-soft)}
.reasons .chips{margin-top:7px}
.reasons .chip{background:var(--surface);border-color:var(--line2)}
.notebox{padding:11px 14px;border-top:1px solid var(--line);background:var(--surface2)}
.notebox textarea{width:100%;min-height:52px;resize:vertical;padding:8px 10px;border-radius:var(--r-sm);
  border:1px solid var(--line2);background:var(--surface)}

.callmode{position:fixed;inset:0;z-index:80;background:var(--bg);overflow:auto;padding:14px}
.cm-next-btn{padding:8px 16px;font-size:13.5px;font-weight:700;display:inline-flex;align-items:center;gap:8px}
.cm-next-btn .kb{font-size:10.5px;font-weight:600;padding:2px 6px;border-radius:4px;
  background:rgba(255,255,255,.25);border:1px solid rgba(255,255,255,.3)}
.cm-next-btn.disabled{background:var(--surface2);color:var(--muted);cursor:not-allowed;
  border:1px dashed var(--line2)}
.cm-next-btn.disabled:hover{background:var(--surface2)}
.cm-inner{max-width:1180px;margin:0 auto}
.cm-head{display:flex;align-items:center;gap:10px;margin-bottom:10px;flex-wrap:wrap}
.cm-pos{font-family:"IBM Plex Mono",monospace;font-size:13px;color:var(--muted)}

/* Premium customer hero — matches the home page hero look */
.cm-customer{
  padding:22px 26px;border-radius:18px;
  background:
    radial-gradient(90% 100% at 100% 0%, color-mix(in srgb,var(--accent2) 55%, transparent) 0%, transparent 55%),
    radial-gradient(60% 100% at 0% 100%, color-mix(in srgb,var(--accent) 80%, transparent) 0%, transparent 60%),
    linear-gradient(135deg, #0F4C4A 0%, #103C3B 55%, #0A2D2C 100%);
  color:#F2FAF9;
  box-shadow:0 1px 2px rgba(0,0,0,.06),0 6px 20px rgba(15,76,74,.18),0 20px 40px -12px rgba(10,45,44,.35);
  margin-bottom:14px;position:relative;overflow:hidden;
}
.cm-customer::before{
  content:'';position:absolute;inset:0;pointer-events:none;
  background:radial-gradient(circle at 20% 0%, rgba(255,255,255,.08) 0%, transparent 45%),
             linear-gradient(180deg, transparent 60%, rgba(0,0,0,.15) 100%);
}
.cm-customer > *{position:relative}
.cm-cust-left{display:flex;flex-direction:column;gap:10px}
.cm-cust-row{display:flex;align-items:center;gap:18px;flex-wrap:wrap}
.cm-cust-left .nm{
  font-family:"Archivo";font-size:28px;font-weight:800;line-height:1.05;
  letter-spacing:-.02em;color:#fff;
}
.cm-cust-left .num{
  font-family:"IBM Plex Mono",monospace;font-size:24px;font-weight:600;
  text-decoration:none;color:rgba(242,250,249,.95);letter-spacing:.02em;
}
.cm-cust-actions{margin-left:auto;display:flex;gap:8px;flex-wrap:wrap}
.cm-cust-actions .btn.primary{
  background:linear-gradient(180deg,#fff 0%,#F2FAF9 100%) !important;
  color:#0A2D2C !important;border:1px solid rgba(255,255,255,.6) !important;
  padding:9px 16px;font-weight:700;font-size:13.5px;border-radius:10px;
  box-shadow:0 4px 12px rgba(0,0,0,.18),inset 0 1px 0 rgba(255,255,255,.9);
  transition:transform .1s, filter .12s;
}
.cm-cust-actions .btn.primary:hover{transform:translateY(-1px);filter:brightness(1.03)}
.cm-cust-actions .btn:not(.primary){
  background:rgba(255,255,255,.1);color:#F2FAF9;
  border:1px solid rgba(255,255,255,.2);
  padding:9px 14px;font-weight:600;font-size:13px;border-radius:10px;
  transition:background .12s;
}
.cm-cust-actions .btn:not(.primary):hover{background:rgba(255,255,255,.18)}

.cm-info{
  padding:12px 14px;border-radius:10px;
  background:rgba(255,255,255,.08);border:1px solid rgba(255,255,255,.14);
  backdrop-filter:blur(8px);
}
.cm-info .lbl{font-size:10.5px;text-transform:uppercase;letter-spacing:.09em;
  color:rgba(242,250,249,.7);font-weight:700;display:inline-block;margin-right:6px}
.cm-info-body{display:inline;font-size:13.5px;line-height:1.45;color:rgba(242,250,249,.94)}
.cm-info .mono{color:#fff}
.cm-customer .cust-badges .pill{
  background:rgba(255,255,255,.15);color:#F2FAF9;border:1px solid rgba(255,255,255,.2);
}
.cm-customer .cust-badges .pill.pp{
  background:linear-gradient(135deg, rgba(255,255,255,.28) 0%, rgba(255,255,255,.12) 100%);
  color:#fff;border-color:rgba(255,255,255,.35);font-weight:700;
}
.cm-amt{margin-left:auto;font-family:Archivo;font-weight:700;font-size:18px}
.cm-note{min-height:32px;max-height:64px;font-size:12.5px;padding:5px 8px;resize:vertical}

/* Order blocks — side-by-side on desktop (auto-fit min 340px, up to 3 columns) */
/* Cart cards — wide enough that the 5 outcome buttons stay comfortable.
   3+ carts simply wrap onto the next row instead of squeezing. */
.cm-orders{display:grid;grid-template-columns:repeat(auto-fit,minmax(420px,1fr));gap:12px;align-items:start}
.cm-order{padding:10px 12px;border-radius:8px;background:var(--surface);border:1px solid var(--line);
  border-left:3px solid var(--stripe,var(--line2));box-shadow:var(--shadow);
  display:flex;flex-direction:column;gap:7px;min-width:0;transition:background .18s, border-color .18s}
/* When an order has been marked (any outcome), tint the whole card and
   thicken the coloured stripe so the caller instantly sees which orders
   are done vs still needing action. */
.cm-order.handled{border-left-width:5px}
.cm-order.handled.ok{background:linear-gradient(0deg,var(--ok-soft),var(--surface))}
.cm-order.handled.bad{background:linear-gradient(0deg,var(--bad-soft),var(--surface))}
.cm-order.handled.warn{background:linear-gradient(0deg,var(--warn-soft),var(--surface))}
.cm-order.handled.info{background:linear-gradient(0deg,var(--info-soft),var(--surface))}
.cm-order-hd{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.cm-order-idx{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);
  font-weight:700}
.cm-order-amt{margin-left:auto;font-family:Archivo;font-weight:700;font-size:16px}
.cm-order-items{padding:7px 10px;border-radius:6px;background:var(--surface2);border:1px solid var(--line);
  font-size:12.5px;line-height:1.4;color:var(--ink2)}
.cm-order-items .lbl{font-size:10.5px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);
  font-weight:700;margin-right:6px}
.cm-order-items > div{display:inline}

@media (min-width:880px){
  .cm-customer{padding:16px 22px}
  .cm-cust-left .nm{font-size:22px}
  .cm-cust-left .num{font-size:24px}
  .cm-info-body{font-size:14px}
  .cm-amt{font-size:20px}
  .cm-order{padding:14px 18px}
}
@media (min-width:1200px){
  .cm-customer{padding:18px 26px}
  .cm-cust-left .nm{font-size:24px}
  .cm-info-body{font-size:14px}
}
.cm-acts{display:grid;grid-template-columns:repeat(2,1fr);gap:9px;margin-top:18px}
.cm-acts button{padding:16px 10px;border-radius:var(--r);font-weight:700;font-size:15px;
  border:1px solid var(--line2);background:var(--surface2)}
.cm-acts button .kb{display:block;font-size:11px;font-weight:600;opacity:.6;margin-top:2px}
.cm-acts button.ok{background:var(--ok-soft);color:var(--ok);border-color:transparent}
.cm-acts button.bad{background:var(--bad-soft);color:var(--bad);border-color:transparent}
.cm-acts button.warn{background:var(--warn-soft);color:var(--warn);border-color:transparent}
.cm-acts button.info{background:var(--info-soft);color:var(--info);border-color:transparent}

/* Call-mode outcome buttons — flat grid with visible keyboard shortcut
   badges. Bigger touch target and clearer labels. */
/* Outcome buttons — auto-fit so they WRAP into rows inside narrow cards
   (3-cart customers) instead of overflowing outside the card. */
.cm-actions-flat{margin-top:6px;display:grid;gap:6px;
  grid-template-columns:repeat(auto-fit,minmax(92px,1fr))}
.cm-actions-flat.cm-actions-5{grid-template-columns:repeat(auto-fit,minmax(92px,1fr))}
.cm-actions-flat button{
  padding:12px 6px 10px;border-radius:10px;font-weight:700;font-size:13px;
  border:1px solid var(--line2);background:var(--surface2);cursor:pointer;line-height:1.15;
  position:relative;display:flex;flex-direction:column;align-items:center;gap:4px;
  min-height:52px;min-width:0;
  transition:transform .08s, box-shadow .14s, background .12s, color .12s, filter .12s;
}
.cm-actions-flat .btn-label{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:100%}
.cm-actions-flat .kb{
  font-family:"IBM Plex Mono",monospace;font-size:10px;font-weight:700;
  padding:1px 6px;border-radius:4px;letter-spacing:.04em;
  background:rgba(0,0,0,.06);color:var(--muted);
  border:1px solid rgba(0,0,0,.06);
}
.cm-actions-flat button:hover{filter:brightness(1.05);transform:translateY(-1px)}
.cm-actions-flat button:active{transform:translateY(0) scale(.98)}
.cm-actions-flat button.ok{background:var(--ok-soft);color:var(--ok);border-color:transparent}
.cm-actions-flat button.bad{background:var(--bad-soft);color:var(--bad);border-color:transparent}
.cm-actions-flat button.warn{background:var(--warn-soft);color:var(--warn);border-color:transparent}
.cm-actions-flat button.info{background:var(--info-soft);color:var(--info);border-color:transparent}

/* Selected state — bold filled color, white text, ring */
.cm-actions-flat button.on{color:#fff;font-weight:800;
  box-shadow:0 0 0 2px var(--surface), 0 0 0 4px currentColor, 0 2px 8px rgba(0,0,0,.15);
  transform:translateY(-1px)}
.cm-actions-flat button.on.ok{background:var(--ok);color:#fff}
.cm-actions-flat button.on.bad{background:var(--bad);color:#fff}
.cm-actions-flat button.on.warn{background:var(--warn);color:#fff}
.cm-actions-flat button.on.info{background:var(--info);color:#fff}
.cm-actions-flat button.on .kb{background:rgba(255,255,255,.2);color:#fff;border-color:rgba(255,255,255,.25)}

@media (max-width:640px){
  .cm-actions-flat{gap:3px}
  .cm-actions-flat button{padding:6px 2px;font-size:10.5px}
  .cm-actions-flat.cm-actions-5{grid-template-columns:repeat(5,1fr)}
}
@media (max-width:420px){
  .cm-actions-flat{grid-template-columns:repeat(2,1fr)}
  .cm-actions-flat.cm-actions-5{grid-template-columns:repeat(3,1fr)}
}
.cm-reason{margin-top:4px;padding:10px;border-radius:6px;background:var(--surface2);
  border:1px solid var(--line)}
.cm-reason-chips{display:flex;flex-wrap:wrap;gap:5px}
.cm-reason-chips .chip{padding:6px 10px;font-size:12px;font-weight:600;cursor:pointer}
.cm-reason-chips .chip.skip{background:var(--line);color:var(--muted)}

/* Customer's full history — shown under the address in the customer card.
   Lists their prepaid / matrixify / older orders so the caller has context. */
.cm-hist-slot{margin-top:8px;padding:10px 12px;border-radius:10px;
  background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.12);
  display:flex;flex-direction:column;gap:6px;color:rgba(242,250,249,.9)}
.cm-hist-slot.loading{color:rgba(242,250,249,.7);font-size:12px;flex-direction:row;align-items:center;gap:6px;padding:9px 12px}
.cm-hist-slot .cm-glbl{color:rgba(242,250,249,.7)}
.cm-hist-row{padding:8px 10px;border-radius:8px;
  background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.12);
  display:flex;flex-direction:column;gap:3px}
.cm-hist-hd{display:flex;align-items:center;gap:5px;flex-wrap:wrap}
.cm-hist-amt{margin-left:auto;font-family:Archivo;font-weight:700;font-size:13px;color:#fff}
.cm-hist-meta{font-size:12px;color:rgba(242,250,249,.85);line-height:1.4}
.cm-hist-meta.muted{color:rgba(242,250,249,.6);font-size:11.5px}
.cm-hist-slot.loading .spin{width:11px;height:11px;border-radius:50%;
  border:2px solid currentColor;border-right-color:transparent;
  animation:sp .7s linear infinite;display:inline-block}
.cm-hist-slot.err{color:#FCA5A5;font-size:12px}
.cm-hist-slot.empty{color:rgba(242,250,249,.65);font-size:12px;padding:8px 10px;text-align:center}

/* Product info card — compact */
.cm-product-slot{padding:10px 12px;border-radius:8px;background:var(--surface2);
  border:1px solid var(--line);display:flex;flex-direction:column;gap:8px}
.cm-product-slot.loading{color:var(--muted);font-size:12.5px;display:flex;flex-direction:row;
  align-items:center;gap:6px;padding:8px 12px}
.cm-product-slot.loading .spin{width:11px;height:11px;border-radius:50%;
  border:2px solid currentColor;border-right-color:transparent;
  animation:sp .7s linear infinite;display:inline-block}
.cm-product-slot.err{color:var(--bad);font-size:12.5px}
.cm-product-slot.empty{color:var(--muted);font-size:12.5px;padding:8px 12px}
.cm-product{display:flex;gap:10px;padding:8px;border-radius:6px;background:var(--surface);
  border:1px solid var(--line)}
.cm-product + .cm-product{margin-top:6px}
.cm-product.missing{flex-direction:column;gap:4px}
.cm-product .pimg{width:56px;height:56px;object-fit:cover;border-radius:6px;
  background:var(--line);flex-shrink:0}
.cm-product .pbody{flex:1;min-width:0;display:flex;flex-direction:column;gap:3px}
.cm-product .pt{font-weight:700;font-size:13px;line-height:1.25;color:var(--ink)}
.cm-product .pv{font-size:11.5px;color:var(--muted);font-weight:500;margin-left:4px}
.cm-product .pq{font-size:11px;color:var(--muted);font-weight:600;margin-left:4px}
.cm-product .pp{font-family:Archivo;font-weight:700;font-size:13px;color:var(--ink)}
.cm-product .ps{font-size:12px;line-height:1.4;color:var(--ink2)}
.cm-product .pfeat{margin:2px 0 0;padding:0 0 0 15px;font-size:11.5px;line-height:1.4;
  color:var(--ink2)}
.cm-product .pfeat li{margin-bottom:1px}
.cm-product .btn{align-self:flex-start;margin-top:2px;padding:4px 10px;font-size:11.5px}
@media (max-width:520px){
  .cm-product{flex-direction:row}
  .cm-product .pimg{width:56px;height:56px}
}

.toast{position:fixed;right:16px;bottom:16px;z-index:90;padding:9px 15px;border-radius:999px;
  font-size:12.5px;font-weight:700;box-shadow:var(--shadow-lg);background:var(--surface);
  border:1px solid var(--line2);color:var(--muted);display:flex;align-items:center;gap:7px;
  opacity:0;transform:translateY(8px);transition:.2s;pointer-events:none}
.toast.show{opacity:1;transform:none}
.toast.ok{background:var(--ok-soft);color:var(--ok);border-color:transparent}
.toast.err{background:var(--bad-soft);color:var(--bad);border-color:transparent}
.toast .spin{width:11px;height:11px;border-radius:50%;border:2px solid currentColor;
  border-right-color:transparent;animation:sp .7s linear infinite}
@keyframes sp{to{transform:rotate(360deg)}}
.offline{position:fixed;left:0;right:0;top:0;z-index:95;padding:8px 14px;text-align:center;
  background:var(--bad);color:#fff;font-size:13px;font-weight:700}

/* STAGING ribbon — loud red bar so nobody thinks the test panel is live.
   Sits above the announcement bar. */
.staging-bar{position:fixed;left:0;right:0;top:0;z-index:97;padding:7px 14px;
  text-align:center;font-size:12.5px;font-weight:800;letter-spacing:.08em;
  text-transform:uppercase;
  background:repeating-linear-gradient(45deg,#DC2626 0 12px,#B91C1C 12px 24px);
  color:#fff;border-bottom:2px solid #7F1D1D;
  box-shadow:0 1px 8px rgba(220,38,38,.35);
  text-shadow:0 1px 2px rgba(0,0,0,.2);
}
body.has-staging{padding-top:34px}
body.has-staging.has-announce{padding-top:70px}
body.has-staging .callmode{padding-top:42px}
body.has-staging.has-announce .callmode{padding-top:78px}
body.has-staging .side{top:34px}
body.has-staging .announce-bar{top:34px}
body.has-staging .offline{top:34px}
body.has-staging.has-announce .offline{top:70px}

/* Admin-set announcement bar — fixed at top of every page (except login).
   Body has .has-announce class when active so we can reserve top padding. */
.announce-bar{position:fixed;left:0;right:0;top:0;z-index:96;padding:8px 14px;
  text-align:center;font-size:13px;font-weight:700;letter-spacing:.01em;
  background:linear-gradient(90deg,#FEF3C7,#FDE68A);color:#78350f;
  border-bottom:1px solid #f59e0b55;box-shadow:0 1px 6px rgba(0,0,0,.06);
  animation:announce-slide .25s ease-out}
@keyframes announce-slide{from{transform:translateY(-100%)}to{transform:none}}
body.has-announce{padding-top:36px}
body.has-announce .callmode{padding-top:44px}
body.has-announce .side{top:36px}
body.has-announce .offline{top:36px}

.empty{padding:46px 20px;text-align:center;color:var(--muted)}
.empty h3{font-size:16px;color:var(--ink2);margin-bottom:5px}
.sechead{margin:24px 0 10px;font-size:16px;display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.skel{padding:40px;text-align:center;color:var(--muted);font-size:13px}

@media (max-width:880px){
  .shell{grid-template-columns:1fr}
  .side{position:static;height:auto;border-right:none;border-bottom:1px solid var(--line)}
  .nav{flex-direction:row;overflow-x:auto;padding:0 12px 12px;gap:6px;align-items:center}
  .nav .sec{display:none}
  .nav button{white-space:nowrap;width:auto}
  .nav button .n,.nav button .alert{margin-left:6px}
  .side-foot{flex-direction:row;align-items:center;justify-content:space-between}
  .content,.topbar{padding-left:16px;padding-right:16px}
  .datebar{margin-left:0;width:100%}
}
@media (max-width:520px){
  .acts{grid-template-columns:repeat(2,1fr)}
  .cm-acts{grid-template-columns:1fr}
  .cm-np{grid-template-columns:repeat(5,1fr);gap:5px}
  .cm-np button{padding:11px 2px;font-size:13px}
  .cm-other{grid-template-columns:1fr}
  .cm-orders{grid-template-columns:1fr}
  .cm-actions-flat,.cm-actions-flat.cm-actions-5{grid-template-columns:repeat(auto-fit,minmax(84px,1fr))}
  .cm-actions-flat button{font-size:12px;padding:10px 4px 8px;min-height:48px}
}

/* ================================================================
   ABANDONED PANEL — customer edit form, modals, confirmed list,
   product picker, upload button
   ================================================================ */

/* --- edit grid (call mode hero, edit modal, audit card) --- */
.edit-grid{display:grid;grid-template-columns:repeat(6,1fr);gap:10px;margin-top:12px}
.edit-grid label{display:flex;flex-direction:column;gap:4px;font-size:11.5px;font-weight:700;
  letter-spacing:.04em;text-transform:uppercase;color:var(--muted)}
.edit-grid .eg-half{grid-column:span 3}
.edit-grid .eg-third{grid-column:span 2}
.edit-grid .eg-full{grid-column:span 6}
.edit-grid input{width:100%;padding:10px 12px;border-radius:var(--r-sm);
  border:1px solid var(--line2);background:var(--surface);color:var(--ink);
  font:inherit;font-size:14px}
.edit-grid input:focus{outline:none;border-color:var(--accent2);box-shadow:0 0 0 3px var(--accent-soft)}
.edit-grid input[readonly]{background:var(--surface3);color:var(--muted);cursor:not-allowed}
.edit-grid input.err{border-color:var(--bad);box-shadow:0 0 0 3px var(--bad-soft)}
.pin-hint{font-size:11px;font-weight:600;letter-spacing:0;text-transform:none;color:var(--muted);min-height:14px}
.edit-grid input.err + .pin-hint,.edit-grid label:has(input.err) .pin-hint{color:var(--bad)}
.eg-status{grid-column:span 6;font-size:13px;font-weight:600;min-height:18px}
.eg-status.ok{color:var(--ok)}
.eg-status.err{color:var(--bad)}
@media (max-width:640px){
  .edit-grid{grid-template-columns:repeat(2,1fr)}
  .edit-grid .eg-half,.edit-grid .eg-full,.eg-status{grid-column:span 2}
  .edit-grid .eg-third{grid-column:span 1}
}

/* --- modal (edit / upload) --- */
.modal-wrap{position:fixed;inset:0;z-index:120;display:flex;align-items:center;justify-content:center;
  padding:18px;background:rgba(10,20,19,.55);backdrop-filter:blur(3px);animation:announce-slide .18s ease-out}
.modal-box{width:min(680px,100%);max-height:90vh;overflow:auto;background:var(--surface);
  border:1px solid var(--line);border-radius:16px;padding:22px;box-shadow:0 24px 60px rgba(0,0,0,.28)}
.modal-title{font-family:Archivo,sans-serif;font-weight:700;font-size:17px;margin-bottom:6px}
.modal-hint{font-size:13px;color:var(--muted);line-height:1.55;margin:6px 0 12px}
.modal-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:16px}

/* --- confirmed orders list --- */
.conf-list{display:flex;flex-direction:column;gap:10px;margin-top:14px}
.conf-row{position:relative;background:var(--surface);border:1px solid var(--line);border-radius:12px;
  padding:12px 118px 12px 14px}
.conf-row-main{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.conf-row-main .mono{font-family:'IBM Plex Mono',monospace;font-size:13px}
.conf-loc{font-size:12.5px;color:var(--muted)}
.conf-amt{margin-left:auto;font-family:Archivo,sans-serif;font-weight:700}
.conf-row-sub{font-size:12.5px;color:var(--ink2);margin-top:6px}
.conf-edit{position:absolute;right:12px;top:50%;transform:translateY(-50%)}
@media (max-width:640px){
  .conf-row{padding-right:14px}
  .conf-edit{position:static;transform:none;margin-top:8px}
}

/* --- product picker (call mode) --- */
.prod-picker{margin:10px 0;background:var(--surface2);border:1px solid var(--line);border-radius:12px;padding:12px}
.prod-search{width:100%}
.prod-results{margin-top:8px;max-height:260px;overflow:auto;display:flex;flex-direction:column;gap:6px}
.prod-item{display:flex;align-items:center;justify-content:space-between;gap:10px;width:100%;
  text-align:left;background:var(--surface);border:1px solid var(--line);border-radius:10px;
  padding:9px 12px;cursor:pointer;font:inherit;color:var(--ink)}
.prod-item:hover{border-color:var(--accent);background:var(--accent-soft)}
.prod-item .t{font-weight:600;font-size:13.5px}
.prod-item .m{font-size:12.5px;color:var(--muted);white-space:nowrap}
.prod-empty{font-size:13px;color:var(--muted);padding:10px 4px}

/* --- upload button on the calling list --- */
.upload-inline{display:inline-flex;align-items:center;gap:7px}

/* --- inline edit block in call mode ---
   Lives inside the dark teal customer hero, so it's a dark glass card
   with light labels and dark inputs — not a flat white slab. */
.cm-edit{margin-top:14px;padding:16px 18px;border-radius:14px;
  background:rgba(255,255,255,.07);border:1px solid rgba(255,255,255,.16);
  backdrop-filter:blur(2px)}
.cm-edit .edit-grid{margin-top:0}
.cm-edit .edit-grid label{color:rgba(242,250,249,.72)}
.cm-edit .edit-grid input{background:rgba(0,0,0,.28);border-color:rgba(255,255,255,.22);
  color:#F2FAF9;caret-color:#F2FAF9}
.cm-edit .edit-grid input::placeholder{color:rgba(242,250,249,.4)}
.cm-edit .edit-grid input:focus{border-color:var(--accent2);
  box-shadow:0 0 0 3px rgba(95,184,175,.25)}
.cm-edit .edit-grid input[readonly]{background:rgba(255,255,255,.08);color:rgba(242,250,249,.65)}
.cm-edit .edit-grid input.err{border-color:#F8B4AC;box-shadow:0 0 0 3px rgba(238,139,129,.28)}
.cm-edit .pin-hint{color:rgba(242,250,249,.65)}
.cm-edit .edit-grid label:has(input.err) .pin-hint{color:#F8B4AC}
.cm-edit .eg-status.ok{color:#8FE0B4}
.cm-edit .eg-status.err{color:#F8B4AC}

/* Panel identity badge — employees instantly see this is the ABANDONED panel */
.panel-badge{display:inline-flex;align-items:center;gap:5px;margin-left:10px;
  padding:3px 10px;border-radius:999px;font-size:10.5px;font-weight:800;
  letter-spacing:.09em;background:rgba(255,255,255,.16);color:#fff;
  border:1px solid rgba(255,255,255,.28);white-space:nowrap}
.eg-note{font-size:12.5px;color:var(--muted);line-height:1.5;padding:2px 0}
.cm-edit .eg-note{color:rgba(242,250,249,.72)}
.cm-edit .eg-note b{color:#F2FAF9}

/* ---------- Audit mode (admin · Confirmed Orders) ---------- */
.audit-wrap{max-width:920px;margin:0 auto}
.audit-bar{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:16px}
.audit-count{font-family:Archivo,sans-serif;font-weight:700;font-size:15px;color:var(--ink)}
.audit-count .of{color:var(--muted);font-weight:600;font-size:13px}
.audit-prog{flex:1;min-width:120px;height:5px;border-radius:999px;background:var(--surface3);overflow:hidden}
.audit-prog i{display:block;height:100%;border-radius:999px;
  background:linear-gradient(90deg,var(--accent),var(--accent2));transition:width .25s}

.audit-card{padding:0;overflow:hidden}
.audit-head{display:flex;align-items:center;gap:12px;flex-wrap:wrap;
  padding:16px 22px;background:var(--surface2);border-bottom:1px solid var(--line)}
.audit-head-l{display:flex;align-items:center;gap:8px;flex-wrap:wrap;min-width:0}
.audit-amt{margin-left:auto;font-family:Archivo,sans-serif;font-weight:700;font-size:20px;
  letter-spacing:-.02em;white-space:nowrap}
.audit-changed{padding:9px 22px;font-size:12.5px;color:var(--muted);
  background:var(--info-soft);border-bottom:1px solid var(--line)}
.audit-changed b{color:var(--info)}
.audit-body{padding:20px 22px 4px}
.audit-body .edit-grid{margin-top:0}
.audit-foot{display:flex;align-items:center;gap:10px;padding:16px 22px;
  border-top:1px solid var(--line);background:var(--surface2)}
.audit-foot .btn.primary{margin:0 auto;min-width:190px}
@media (max-width:640px){
  .audit-head,.audit-body,.audit-foot,.audit-changed{padding-left:15px;padding-right:15px}
  .audit-foot{flex-wrap:wrap}
  .audit-foot .btn.primary{order:-1;width:100%;margin:0 0 4px}
  .audit-foot .btn:not(.primary){flex:1}
}
.empsel .load small{font-size:9.5px;font-weight:600;opacity:.6;margin-left:1px}
.empsel .load.full{background:var(--bad-soft);color:var(--bad)}